Privacy Policy

Pietra Marble Creations Pty Ltd (ABN 80 681 829 872), trading as Pietra Creations (“we”, “us”, “our”), is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose your personal information when you visit our website, purchase products, book or attend a training course, or otherwise interact with us.

We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Name, email address, phone number, and postal/delivery address
Business name and ABN (for trade/wholesale customers)
Payment and billing details, processed securely through our payment provider
Order history, product preferences, and communication records
Training course booking details, including selected course dates and attendance history
Technical information such as IP address, browser type, device information, and browsing behaviour on our website

We do not collect sensitive information (such as health information) except where necessary and directly relevant, for example if you notify us of a condition relevant to attending a hands-on training session.

2. How We Collect Your Information

We collect personal information:

Directly from you, when you place an order, create an account, enquire about products, book a training course, or contact us
Automatically, through cookies and tracking technologies when you browse our website
From third-party services we use to operate our business, as set out below

3. Why We Collect, Hold, Use and Disclose Your Information

We use your personal information to:

Process and fulfil orders, including payment, packing and delivery
Manage training course bookings, confirmations, reminders and attendance records
Respond to enquiries and provide customer support
Manage trade and wholesale accounts
Send you marketing communications, where you have consented to receive them (see Section 6)
Improve our website, products and services
Comply with our legal and regulatory obligations, including under Australian Consumer Law

4. Who We Share Your Information With

We do not sell your personal information. We may disclose personal information to trusted third parties who help us run our business, including:

Square — for payment processing and point-of-sale transactions
Klaviyo — for email marketing communications, where you have subscribed or otherwise consented
Calendly — for scheduling and managing training course bookings and appointments
Google (Analytics and Ads) — for website analytics, conversion tracking and remarketing advertising (see Section 7)
Our website hosting provider, based in Australia
Professional advisers, regulatory bodies, or law enforcement, where required by law

Each of these providers only receives the information necessary for them to perform their function, and is subject to their own privacy policies.

5. Overseas Disclosure

Some of the third-party services we use (including Google, Klaviyo and Calendly) are based overseas, or store and process data on servers located overseas, including in the United States. This means your personal information may be handled or stored outside Australia by these providers. Where this occurs, it is subject to the privacy practices of that provider.

Our website itself is hosted on servers located in Australia.

6. Direct Marketing

We may send you marketing communications about our products, promotions, or training courses via email, where you have subscribed to our mailing list or otherwise provided consent. You can opt out of marketing communications at any time using the unsubscribe link included in each email, or by contacting us directly. Opting out of marketing communications will not affect order confirmations, shipping updates, or other transactional communications necessary to fulfil your order or booking.

7. Cookies, Analytics and Remarketing

Our website uses cookies and similar technologies, including Google Analytics and Google Ads remarketing, to understand how visitors use our site and to show relevant advertising to past visitors on other websites. You can control or disable cookies through your browser settings, though this may affect how parts of our website function. You can also opt out of Google’s use of cookies for advertising by visiting Google’s Ads Settings.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Payment information is processed securely by Square and is not stored directly on our website.

While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us.

9. Access and Correction

You may request access to the personal information we hold about you, or request that we correct any inaccurate or out-of-date information, by contacting us using the details below. We will respond to your request within a reasonable timeframe.

10. Complaints

If you believe we have breached your privacy or handled your personal information inappropriately, please contact us in the first instance using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pietra Marble Creations Pty Ltd ABN 80 681 829 872 Email: info@pietramarblecreations.com.au Phone: 02 8112 8533 Address: 59-69 Halstead St, South Hurstville, NSW 2221, Australia

Last updated: 24 July 2026