Shipping & Delivery Policy

1. Dispatch

Orders are dispatched as soon as reasonably possible following receipt of cleared payment. Dispatch times may vary depending on product availability, order size, and current order volume.

2. Delivery Timeframes

Delivery timeframes provided at checkout or by our team are estimates only and are not guaranteed. We are not liable for delays caused by couriers, freight companies, or other circumstances outside our reasonable control.

3. Freight Costs

Freight costs are calculated based on the weight, size and delivery location of your order, and are confirmed at checkout before payment.

4. Carriers We Use

We work with a range of freight carriers and, given the bulky nature of Venetian plaster and microcement products, reserve the right to choose whichever carrier is most suitable for your order. Smaller items may be sent via Australia Post.

5. Risk and Title

Risk in the goods passes to you upon delivery, or upon collection if you have arranged pickup. Title (ownership) passes once payment has been received in full and cleared.

6. Inspecting Your Delivery

Please inspect your delivery immediately upon arrival. Any freight damage, shortages, or transit-related issues must be reported to us within 48 hours of delivery, so we can assist with a claim against the courier or freight provider where applicable. Claims made after this window may be more difficult to resolve, as freight providers generally require damage to be reported promptly.

This 48-hour reporting window relates to freight/transit issues only, and does not limit your rights to make a warranty or defect claim under our Refunds, Returns & Warranty Policy.

7. Incorrect Delivery Address

Please check your delivery address carefully before completing your order. Where a customer provides an incorrect or incomplete address, redelivery or return freight costs may apply.

8. Pickup

Pickup from our warehouse is available by arrangement. Please contact us to arrange a suitable time before attending, so we can ensure your order is ready.

Goods cannot be collected for a pickup order until payment has cleared, unless otherwise agreed with us in advance.

9. Payment by Bank Transfer

Payment by bank transfer is available. However, tinted products will not be mixed, and orders will not be dispatched or released for pickup, until payment has actually cleared in our bank account. We appreciate remittance advices, but we are unable to commence, dispatch, or release an order for pickup on the basis of a remittance advice alone, funds must have been received. Paying by bank transfer may add approximately 2 business days to your order compared to card payment, depending on your bank’s processing time.

10. Contact

For questions about shipping, delivery, or to arrange pickup, please contact us:

Email: info@pietramarblecreations.com.au Phone: 02 8112 8533

Last updated: 24 July 2026